ABOUT US

Chantelle TUNGATT STORY

Chantelle Tungatt is a London based womenswear designer, who focuses on creating unique sophisticated fashion designs. She was head designer for brother brand Fathersons Clothing, before deciding to dedicating her time to her own designer womenswear collection. She creates and patterns cuts each design from sketch to production so every piece is exclusive to our website and you as our customers. Our emphasis is on exclusivity, producing only a small quantity of each design to maintain a distinctive and dynamic collection. 

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delivery

WHEN YOU PLACE AN ORDER WITH US, YOU WILL LATER RECEIVE A TRACKING CODE FROM ONE OF OUR SELECTED COURIERS, EITHER DPD OR APC OVERNIGHT. YOU CAN TRACK YOUR ORDER PROCESS FROM THEN USING THEIR TRACKING LINKS PROVIDED ON THE EMAILS THEY WILL SEND TO YOU. 

IF YOU ARE NOT AROUND TO TAKE DELIVERY OF YOUR PARCEL, THE CARRIER WILL LEAVE A CALLING CARD TELLING YOU HOW YOU CAN RESCHEDULE DELIVERY.PLEASE NOTE; IF YOU AUTHORIZE THE COURIER TO LEAVE YOUR PARCEL IN A SAFE PLACE - THIS IS AT YOUR OWN RISK AND WE CAN NOT BE HELD ACCOUNTABLE FOR ANY LOSS.PLEASE ALSO CHECK THAT YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING, AS ONCE THE ORDER HAS BEEN PLACED, WE CANNOT AMEND THIS AND THE PARCEL WILL GO TO THE ADDRESS PROVIDED ON CHECKOUT.HOW LONG WILL MY ORDER TAKE TO ARRIVE?- DELIVERIES ARE TYPICALLY RECIEVED WITHIN 2 WORKING DAYS AFTER YOU PLACE YOUR ORDER (EXCLUDING WEEKENDS)- NEXT DAY DELIVERY IS ALSO AVAILABLE, BUT WILL ONLY BE FULFILLED IF THE ORDER IS MADE BEFORE 3:30PM ON WEEKDAYS.*NB* SATURDAY DELIVERY IS AVAILABLE BUT THIS MUST BE SELECTED BEFORE CHECKOUT BEFORE 4PM - NORMAL NEXT DAY DELIVERY DOES NOT INCLUDE SATURDAYSNB! PLEASE NOTE THE STATED RELEASE DATE OF ALL GARMENTS AS THIS AFFECTS THE DELIVERY DATE. EG. IF YOU ORDER A GARMENT WITH A RELEASE DATE OF 1ST MARCH 2017, YOU WILL RECEIVE THIS SHIRT 3 WORKING DAYS FROM THEN.UK STANDARD DELIVERY IS £4.99UK NEXT DAY DELIVERY IS £7.15 WORLDWIDE DELIVERY AVAILABLEWE SHIP WORLDWIDE WITH DHL. *ALL DELIVERY DUTIES ARE PAID (EXCLUDING ORDERS TO CANADA) *NO HIDDEN COSTS*

Please note if you are ordering for delivery to Canada, you as the customer are responsible for paying any import/delivery duties

 

SHIPPING DELIVERY TIMES:

IRELAND  - 1-2 WORKING DAYS 

EUROPE - (1-2 WORKING DAYS - ORDER BEFORE 1PM AND RECEIVE THE NEXT WORKING DAY (MONDAY - THURSDAY). 

UNITED STATES - 1-2 WORKING DAYS 

REST OF THE WORLD - 2-3 WORKING DAYS 

NEXT DAY DELIVERY IS £7.15

Ireland delivery is £9.99

Rest of the world is £14.99 (this does not include taxes and duties)

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OUR RETURNS POLICY

If you are not fully satisfied with your order, we give our customers up to 28 days (after the receipt of goods) to return the product(s) to us for a REFUND or EXCHANGE. We only authorise returns that are returned as received, with tags attached and in original packaging. Products must be returned to us in a re-saleable condition (ie. with no visible wear, make up and tear/damage). 

When returning to us, please ensure that you complete the returns form enclosed with your FULL NAME and ORDER NUMBER. If you require an exchange, please also state the SIZE AND STYLE you wish to exchange for. 

Return Address -

Unit C4, Seedbed Centre, Davidson Way, Romford, Essex, RM7 0AZ